Privacy Policy
Last updated: December 20, 2025
At Hemaia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, including: name, email address, phone number, company name, project details, and any other information you choose to provide when contacting us or requesting our services.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries, provide and improve our services, process project requests, send you updates and marketing communications (with your consent), comply with legal obligations, and protect our rights and interests.
3. Information Sharing
We do not sell your personal information. We may share your information with: service providers who assist in our operations, business partners involved in project delivery, legal authorities when required by law, and professional advisors such as lawyers and accountants.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data may be retained for warranty and legal compliance purposes.
6. Your Rights
You have the right to: access your personal information, correct inaccurate data, request deletion of your data, object to processing of your data, withdraw consent at any time, and lodge a complaint with a supervisory authority.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our website or at our office. We will respond to your inquiry as soon as possible.